Do you provide after-sales service for your products?

We are a manufacturer with our own export team. All diesel generator sets are assembled and tested in our own factory, while our in-house trading department handles international inquiries, contracts, and shipping directly.

• Production: Generator bodies, control panels, canopy fabrication, and load testing are done in-house
• Engine sourcing: We install genuine Cummins, Perkins, Yuchai, Weichai, etc., with original brand warranty
• Export: Our own foreign trade team manages documentation, inspection, and logistics — no external agent

• Factory-direct pricing — no trader margin added
• Strict QC — every genset passes 2-hour no-load + load test before shipment
• Faster response — engineering and sales under one roof
• OEM/ODM supported — voltage, frequency, canopy, ATS, parallel system customizable

🌍 We export directly to Asia, Africa, the Middle East, South America, and Europe.

✅ In short: We are a direct factory with our own export department — you deal with the maker, not a middleman. Better price, better control, better after-sales.

Yes, we can provide on-site installation and commissioning for most of our equipment and system products, subject to project scope, destination country, and mutual agreement in the contract.

• For complex machinery, production lines, or electrical systems, we can send engineers to your site to handle unloading guidance, mechanical/electrical installation, alignment, wiring check, and first-run commissioning.

• Installation supervision
• Mechanical & electrical connection guidance
• Calibration and parameter setting
• Trial run and performance testing
• Operator training (basic operation & daily maintenance)

• Civil works, foundation construction, crane rental
• Local labor, scaffolding, power supply beyond equipment interface
• Long-term resident engineers (available on monthly basis if required)

Engineer dispatch is usually not included in EXW/FOB price by default. It can be quoted as a separate line item: Supervision & Commissioning Service, covering:

• Round-trip air tickets
• Visa & local transportation
• Accommodation (or client provides)
• Daily service fee (USD/day)

For DDP / turnkey projects, on-site service can be bundled into the total project price. For simpler machines, we may provide video guidance + detailed manuals + 3D installation videos instead, which is faster and cost-free. We have experience dispatching engineers to Asia, the Middle East, Africa, and South America. For regions requiring work permits or security approvals, please allow a lead time of 2–4 weeks for visa and travel arrangements.

• Machine model / project scale
• Destination country & site readiness (power, foundation, local labor)
• Whether you prefer full on-site service or remote guidance only

✅ In short: Yes, on-site installation & commissioning is available for qualified equipment. It is optional and quotable separately under FOB/CIF, or bundled into turnkey/DDP projects upon request.

The fuel consumption of our diesel generator sets depends on the rated power, engine brand, load rate, and whether the unit is prime or standby rated. As a general reference for most of our Cummins, Perkins, Yuchai, or Weichai powered generators, typical consumption at full load ranges from 190 g/kWh to 215 g/kWh (heat value based), which translates roughly to 0.25 – 0.32 L/kW·h at 100% load.

• 10 kW set: ~2.6 – 3.2 L/h at full load
• 50 kW set: ~13 – 16 L/h at full load
• 100 kW set: ~25 – 31 L/h at full load
• 200 kW set: ~50 – 62 L/h at full load
• 500 kW set: ~125 – 155 L/h at full load
• 1000 kW set: ~250 – 310 L/h at full load

Diesel gensets are not linear; actual burn rate by load:

• 25% load: ~0.30 L/kW·h equivalent (high specific consumption)
• 50% load: ~0.27 L/kW·h
• 75% load: ~0.25 L/kW·h
• 100% load: ~0.25 – 0.32 L/kW·h depending on engine

→ Most economical operating zone is 70% – 80% of rated power.

• Engine tech: Electronic injection < mechanical injection
• Altitude & ambient temp: High altitude or >40°C reduces air density, raises fuel use
• Maintenance status: Clogged filters, bad injectors increase burn by 5%–15%
• Fuel quality: Low calorific value diesel raises L/h
• Governor type: Electronic governor stabilizes consumption better

Each quotation includes a Fuel Consumption Sheet stating:

• Genset model & prime/standby power
• L/h at 25% / 50% / 75% / 100% load
• Tank capacity & estimated run time at full load
• Optional enlarged base tank or external daily tank sizing

• Required kW / kVA (prime or standby?)
• Expected average load percentage in your application
• Daily running hours (continuous / emergency only)
• Diesel grade used locally

✅ In short: Fuel use is model-specific, but you can expect about 0.25–0.32 liters per kWh at full load, lower per-kWh at 70–80% load. We provide a load-based consumption table with every offer so you can calculate running cost before purchase.

Our standard warranty for diesel generator sets is 12 months or 1000 running hours, whichever comes first, counted from the date of shipment or commissioning.

• Whole generator set (frame, canopy, ATS, control panel): 12 months / 1000 running hours
• Engine (Cummins / Perkins / Yuchai / Weichai etc.): Follows original engine manufacturer warranty — usually 12–24 months or up to 2000 running hours
• Alternator (Stamford / Marathon / Leroy-Somer / Mecc Alte etc.): 12–24 months depending on brand policy
• Consumables (oil, fuel filters, air filters, belts, batteries): Not covered

• Manufacturing defects in material and workmanship
• Non-human-caused failures of major components
• Free replacement parts (EXW our factory or FOB loading port)
• Remote technical support and troubleshooting during warranty period

• Damage caused by improper installation, wrong voltage, overload, or lack of maintenance
• Wear-and-tear parts and routine consumables
• Issues caused by using non-recommended diesel grade or poor site conditions

For government tenders, mining, or continuous-prime projects, we can offer:

• 18-month / 1500-hour warranty
• 24-month / 2000-hour warranty
• On-site spare parts kit bundled with extended service contract

• Provide genset serial number + photos/videos of the issue
• Our engineer reviews within 24–48 hours
• Free parts sent by DHL/FedEx, or local agent support if available in your country

🌍 Regional Note: For markets with local service partners (e.g., Nigeria, Kenya, UAE, Indonesia, Peru), warranty claims can often be handled faster through regional agents.

• Prime or standby application?
• Expected annual running hours
• Whether you want standard or extended warranty included in the price

✅ In short: Default warranty is 12 months or 1000 running hours for the whole set, with engine/alternator following original brand policy. Extended packages are available. We focus on fast claim response, not just long paper warranty.

Yes, we provide comprehensive after-sales service for all diesel generator sets and supporting power equipment. Our support covers both the warranty period and long-term post-warranty operation, ensuring your equipment runs reliably throughout its lifecycle.

• Remote technical support: 24-hour response via Email, WhatsApp, WeChat, or video call for fault diagnosis and operational guidance
• Spare parts supply: Original and OEM-quality parts for engines, alternators, controllers (Deep Sea, SmartGen), ATS, fuel systems, and cooling systems
• Warranty execution: Fast processing of warranty claims with free replacement parts for quality-related issues
• Commissioning follow-up: Optional post-installation inspection after the first 100 running hours or 1 month of operation
• Operator training: On-site or remote training covering daily maintenance, fault code interpretation, safe start/stop procedures, and basic troubleshooting
• Documentation package: English operation manual, electrical schematic diagram, spare parts catalog, factory load test report, and CE/ISO certificates included with every shipment

• Local agent support: In key markets such as Nigeria, Kenya, UAE, Saudi Arabia, Indonesia, Thailand, Peru, and Chile, we coordinate with local service partners for faster on-site response
• Remote-first model: For other regions, our factory engineers provide real-time remote guidance, minimizing downtime while parts are in transit
• Annual maintenance contracts (AMC): Available for industrial plants, data centers, rental companies, and infrastructure projects requiring planned preventive maintenance

To minimize unexpected downtime, we recommend ordering a first-year spare parts kit alongside your genset, typically including:

• Oil filter, fuel filter, primary fuel filter, air filter
• Fan belt, V-belts, tensioner
• Common sensors (coolant temperature, oil pressure, speed sensor)
• Fuses, relays, and AVR (for brushless alternators)
• Critical seals and gaskets

• Pre-sales & order support: Same-day reply
• Technical inquiry after delivery: Within 24 hours (working days)
• Urgent breakdown support (prime power users): Initial remote response within 12 hours
• Spare parts dispatch: Within 3 working days after claim approval, shipped via DHL/FedEx/UPS (typical delivery: 3–5 days globally)

Please keep the following information ready when contacting us:

• Genset model and serial number
• Controller model and displayed fault codes (with photo if possible)
• Operating environment (altitude, ambient temperature, load profile)
• Brief description of symptoms and recent maintenance history

✅ In short: Yes — we deliver end-to-end after-sales service: remote troubleshooting, global spare parts supply, warranty handling, optional local agent coordination, and long-term maintenance solutions. Our commitment is simple: we don’t just sell generators; we keep them running.