Technical Support

ATS Automatic Transfer & Auto Start FAQ Q: Does it support ATS automatic transfer / automatic start? A: Yes. Most of our generator sets, emergency power systems, and intelligent control panels support ATS (Automatic Transfer Switch) functionality and automatic start as standard or optional configurations. ⚙️ How It Works Automatic Start: When mains utility power fails, the controller detects the outage and sends a start signal to the engine. The unit reaches rated speed and voltage within seconds (typically 5–15s, depending on model). ATS Automatic Transfer: Once the generator is stable, the ATS switches the load from the utility source to the generator. When mains power restores and stabilizes, the ATS transfers the load back and signals the generator to cool down and shut off automatically. Fully unattended: No manual intervention is required during the entire process — ideal for hospitals, data centers, telecom sites, and remote locations. 🧩 Compatibility & Configuration Standard configuration: Intelligent control modules (Deep Sea, SmartGen, ComAp, etc.) with auto-start logic built-in; ATS panel (motorized or contactor-based) matched to genset capacity (up to 4000A+ available). Optional upgrades: AMF (Automatic Mains Failure) panels integrated into the genset canopy Parallel operation / synchronization with other gensets or the grid Remote monitoring & SCADA integration (Modbus RTU/TCP, SNMP, IoT platforms) Fuel types supported: Diesel, gas, and hybrid systems. 📋 Typical Applications Hospitals & healthcare facilities Data centers & server rooms Telecom base stations Industrial plants & cold storage Commercial buildings & hotels Off-grid renewable + backup hybrid systems ⚠️ Important Notes: ATS capacity must match or exceed the maximum load current. For critical loads, we recommend closed-transition (make-before-break) ATS to avoid power interruption. Proper commissioning and functional testing (simulated mains failure) are essential before handover. 💡 When requesting a quotation, please specify: Rated power (kVA/kW) Single-phase or three-phase Required ATS current rating Priority loads (e.g., life safety, IT equipment) This ensures we configure the correct ATS and controller logic for your application. ✅ In short: Yes, ATS automatic transfer and automatic start are fully supported. Available as standard on most models, and customizable for mission-critical applications. Stable Emergency Power System | NovArk Power For checking suitable generator product for your project — Contact NovArk Power Get a free power system design consultation for your diesel generator set project. Our engineers will analyze your requirements and deliver a tailored generator solution. Request a Consultation View Products This article is for informational purposes only. Specifications and availability may vary by region. Please contact NovArk Power for a confirmed quotation tailored to your project requirements.

FAQ - Diesel Generator Sets Q: Can you provide on-site installation and commissioning? Yes, we can provide on-site installation and commissioning for most of our equipment and system products, subject to project scope, destination country, and mutual agreement in the contract. 🔧 How We Handle It For complex machinery, production lines, or electrical systems, we can send engineers to your site to handle unloading guidance, mechanical/electrical installation, alignment, wiring check, and first-run commissioning. Scope typically included: Installation supervision Mechanical & electrical connection guidance Calibration and parameter setting Trial run and performance testing Operator training (basic operation & daily maintenance) Scope typically excluded (unless quoted separately): Civil works, foundation construction, crane rental Local labor, scaffolding, power supply beyond equipment interface Long-term resident engineers (available on monthly basis if required) ✈️ Logistics & Cost Engineer dispatch is usually not included in EXW/FOB price by default. It can be quoted as a separate line item: Supervision & Commissioning Service, covering: Round-trip air tickets Visa & local transportation Accommodation (or client provides) Daily service fee (USD/day) For DDP / turnkey projects, on-site service can be bundled into the total project price. For simpler machines, we may provide video guidance + detailed manuals + 3D installation videos instead, which is faster and cost-free. 🌍 Regional Note We have experience dispatching engineers to Asia, the Middle East, Africa, and South America. For regions requiring work permits or security approvals, please allow a lead time of 2–4 weeks for visa and travel arrangements. 💡 When requesting a quotation, please let us know: Machine model / project scale Destination country & site readiness (power, foundation, local labor) Whether you prefer full on-site service or remote guidance only ✅ In short: Yes, on-site installation & commissioning is available for qualified equipment. It is optional and quotable separately under FOB/CIF, or bundled into turnkey/DDP projects upon request. Q: How about the fuel consumption of your diesel generator sets? The fuel consumption of our diesel generator sets depends on the rated power, engine brand, load rate, and whether the unit is prime or standby rated. As a general reference for most of our Cummins, Perkins, Yuchai, or Weichai powered generators, typical consumption at full load ranges from 190 g/kWh to 215 g/kWh (heat value based), which translates roughly to 0.25 – 0.32 L/kW·h at 100% load. ⛽ Reference Table (Approximate, Diesel Density ~0.84 kg/L) 10 kW set: ~2.6 – 3.2 L/h at full load 50 kW set: ~13 – 16 L/h at full load 100 kW set: ~25 – 31 L/h at full load 200 kW set: ~50 – 62 L/h at full load 500 kW set: ~125 – 155 L/h at full load 1000 kW set: ~250 – 310 L/h at full load 📉 Load-Based Consumption Curve Diesel gensets are not linear; actual burn rate by load: 25% load: ~0.30 L/kW·h equivalent (high specific consumption) 50% load: ~0.27 L/kW·h 75% load: ~0.25 L/kW·h 100% load: ~0.25 – 0.32 L/kW·h depending on engine → Most economical operating zone is 70% – 80% of rated power. 🔧 What Affects Consumption Engine tech: Electronic injection Altitude & ambient temp: High altitude or 40°C reduces air density, raises fuel use Maintenance status: Clogged filters, bad injectors increase burn by 5%–15% Fuel quality: Low calorific value diesel raises L/h Governor type: Electronic governor stabilizes consumption better 📊 How We Quote It Each quotation includes a Fuel Consumption Sheet stating: Genset model & prime/standby power L/h at 25% / 50% / 75% / 100% load Tank capacity & estimated run time at full load Optional enlarged base tank or external daily tank sizing 💡 To get an accurate number, tell us: Required kW / kVA (prime or standby?) Expected average load percentage in your application Daily running hours (continuous / emergency only) Diesel grade used locally ✅ In short: Fuel use is model-specific, but you can expect about 0.25–0.32 liters per kWh at full load, lower per-kWh at 70–80% load. We provide a load-based consumption table with every offer so you can calculate running cost before purchase. Stable Emergency Power System | NovArk Power For checking suitable generator product for your project — Contact NovArk Power Get a free power system design consultation for your diesel generator set project. Our engineers will analyze your requirements and deliver a tailored generator solution. Request a Consultation View Products This article is for informational purposes only. Specifications and availability may vary by region. Please contact NovArk Power for a confirmed quotation tailored to your project requirements.