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Shipping Documents FAQ Q: Can you provide packing list, bill of lading and commercial invoice? A: Yes, absolutely! We can provide all three documents — Packing List, Bill of Lading, and Commercial Invoice — for every shipment. 📄 What Each Document Covers Document What It Is What It Shows Issued By Commercial Invoice A customs & trade document recording the transaction Product description, quantity, unit price, total value, HS code, Incoterms Us (the seller/exporter) Packing List A detailed inventory of how goods are packed Carton/pallet count, net & gross weight, dimensions, CBM Us (the seller/exporter) Bill of Lading (B/L) A transport document and receipt issued by the carrier Shipper, consignee, route, container/seal number Carrier / Shipping line ✅ How We Handle Document Delivery Timing: Commercial Invoice & Packing List are prepared once the order is ready. B/L is collected from the carrier after shipment. Format: All documents are sent as PDF files via email. Originals: If required, we courier original signed documents via DHL/FedEx with tracking. Accuracy Check: We ensure consistency across all documents before sending. ⚠️ Important Notes: Information consistency is critical—mismatches may cause customs delays. Request telex release (e-B/L) before shipment if needed. Additional certificates (e.g., CO, MSDS, CE) may be required depending on destination. Stable Emergency Power System | NovArk Power For checking suitable generator product for your project — Contact NovArk Power Get a free power system design consultation for your diesel generator set project. Our engineers will analyze your requirements and deliver a tailored generator solution. Request a Consultation View Products This article is for informational purposes only. Specifications and availability may vary by region. Please contact NovArk Power for a confirmed quotation tailored to your project requirements. In short: Yes, we provide the full set of shipping documents with every order. Just let us know your preferences.

Certifications & Customs Clearance FAQ Q: What international certifications do you have? Is customs clearance available? A: Yes. We hold the common international certifications required for export and overseas market access, and we can support both export documentation and customs clearance depending on the Incoterms agreed. 📜 International Certifications We Hold ISO 9001 – Quality Management System CE – For EU market compliance (if applicable) RoHS / REACH – Hazardous substance compliance for electronics/chemicals (if applicable) FCC – US wireless/EMC compliance (if applicable) UL / ETL – North American safety certification (if applicable) 💡 We can send certificate scans or original copies together with the commercial invoice / packing list upon request. 🛃 Customs Clearance Support Export side (China): We handle export declaration, provide Commercial Invoice, Packing List, Bill of Lading, Certificate of Origin (CO / Form A / FTA) etc. Import side (your country): Under FOB / EXW: You (or your broker) clear customs. We only provide documents. Under CIF / DAP / DDP: We can arrange freight + insurance, and in DDP cases, we handle destination customs clearance & duty prepayment via our local agent. We can also cooperate with your nominated freight forwarder and send all docs electronically for pre-clearance. ✅ In short Certifications: Yes, standard export certs available (see above), send us your target market and we’ll confirm exact ones. Stable Emergency Power System | NovArk Power For checking suitable generator product for your project — Contact NovArk Power Get a free power system design consultation for your diesel generator set project. Our engineers will analyze your requirements and deliver a tailored generator solution. Request a Consultation View Products This article is for informational purposes only. Specifications and availability may vary by region. Please contact NovArk Power for a confirmed quotation tailored to your project requirements.

Quotation Terms FAQ Q: Is the quotation based on FOB, CIF or EXW terms? A: Our standard quotation is usually based on FOB (Free On Board) terms by default, but we can also quote on EXW, CIF, DAP or DDP upon request — it depends on your preference and shipping arrangement. Here’s how we normally handle it: EXW (Ex Works): Price covers only the goods at our factory. You arrange pickup, export clearance, freight and insurance. Best if you have your own forwarder in China. FOB (Free On Board) – Default: We deliver goods to the named port of shipment (e.g., FOB Shenzhen / Shanghai), handle export customs clearance, and load onto the vessel. You pay for main freight, insurance and import clearance. CIF (Cost, Insurance and Freight): We cover goods, export clearance, ocean freight and insurance to the destination port. You handle import clearance and last-mile delivery. DAP / DDP (Optional): We can arrange door-to-door service including import customs clearance. Under DDP, we also prepay duties and taxes. Ideal if you want a fixed landed cost. 💡 When requesting a quotation, please let us know: Preferred Incoterm (EXW / FOB / CIF / DAP / DDP) Destination port or final delivery address Whether you have your own freight forwarder This helps us provide an accurate, comparable price instead of a rough estimate. ✅ In short: Default = FOB China port. We flexibly quote on EXW / CIF / DAP / DDP as needed. For checking suitable generator product for your project — Contact NovArk Power Get a free power system design consultation for your diesel generator set project. Our engineers will analyze your requirements and deliver a tailored generator solution. Request a Consultation View Products This article is for informational purposes only. Specifications and availability may vary by region. Please contact NovArk Power for a confirmed quotation tailored to your project requirements. Stable Emergency Power System | NovArk Power

Packaging & Anti-Corrosion FAQ Q: Is the packaging suitable for sea freight? Is it anti-corrosion? A: Yes. Our standard export packaging is designed for long-distance sea freight, and we apply anti-corrosion and moisture-proof measures based on product type and destination climate. 📦 Packaging for Sea Freight Outer packing: Strong 5-ply or 7-ply cartons, reinforced with strapping. Heavy goods are packed in plywood crates / wooden cases with IPPC fumigation stamp. Palletizing: Goods are palletized (plastic or wooden pallets) and shrink-wrapped to ensure stability during container loading and ocean transit. Container protection: Desiccant bags / silica gel added inside cartons or containers upon request. VCI film is recommended for metal parts. Shipping marks: Clear export markings, handling icons (“Keep Dry”, “This Side Up”), and customer-specified labels are printed as required. 🛡️ Anti-Corrosion Treatment Metal / steel parts: Coated with rust-preventive oil, wrapped in VCI (Volatile Corrosion Inhibitor) paper or anti-rust film, then sealed in PE bags. Electronics / precision parts: Packed in anti-static bags + moisture-proof barrier bags with humidity indicator cards. Long transit / high-humidity routes: Increased desiccant quantity; container liner or aluminum foil lining available upon request. Surface treatment (optional): Galvanizing, powder coating, or additional lacquer can be arranged before packing (quoted separately). 💡 Special destinations: If your shipment is bound for high-temperature or high-salinity ports (e.g., Middle East, South America, coastal Africa), please inform us in advance. We will upgrade the packing plan accordingly at no hidden cost. ✅ In short: • Packaging: Sea-freight ready by default • Anti-corrosion: Standard for metal/electronic goods, and upgradable based on your destination and product sensitivity. Stable Emergency Power System | NovArk Power For checking suitable generator product for your project— Contact NovArk Power Get a free power system design consultation for your diesel generator set project. Our engineers will analyze your requirements and deliver a tailored generator solution. Request a Consultation View Products This article is for informational purposes only. Specifications and availability may vary by region. Please contact NovArk Power for a confirmed quotation tailored to your project requirements.

On-Site Installation & Commissioning FAQ Q: Can you provide on-site installation and commissioning? A: Yes, we can provide on-site installation and commissioning for most of our equipment and system products, subject to project scope, destination country, and mutual agreement in the contract. 🔧 How We Handle It Standard practice: For complex machinery, production lines, or electrical systems, we can send engineers to your site to handle unloading guidance, mechanical/electrical installation, alignment, wiring check, and first-run commissioning. Scope typically included: Installation supervision Mechanical & electrical connection guidance Calibration and parameter setting Trial run and performance testing Operator training (basic operation & daily maintenance) Scope typically excluded (unless quoted separately): Civil works, foundation construction, crane rental Local labor, scaffolding, power supply beyond equipment interface Long-term resident engineers (available on monthly basis if required) ✈️ Logistics & Cost Engineer dispatch is usually not included in EXW/FOB price by default. It can be quoted as a separate line item: “Supervision & Commissioning Service”, covering: Round-trip air tickets Visa & local transportation Accommodation (or client provides) Daily service fee (USD/day) For DDP / turnkey projects, on-site service can be bundled into the total project price. For simpler machines, we may provide video guidance + detailed manuals + 3D installation videos instead, which is faster and cost-free. 🌍 Regional Note: We have experience dispatching engineers to Asia, the Middle East, Africa, and South America. For regions requiring work permits or security approvals, please allow a lead time of 2–4 weeks for visa and travel arrangements. 💡 When requesting a quotation, please let us know: Machine model / project scale Destination country & site readiness (power, foundation, local labor) Whether you prefer full on-site service or remote guidance only This allows us to propose the most cost-effective installation plan. ✅ In short: Yes, on-site installation & commissioning is available for qualified equipment. It is optional and quotable separately under FOB/CIF, or bundled into turnkey/DDP projects upon request. Stable Emergency Power System | NovArk Power For checking suitable generator product for your project — Contact NovArk Power Get a free power system design consultation for your diesel generator set project. Our engineers will analyze your requirements and deliver a tailored generator solution. Request a Consultation View Products This article is for informational purposes only. Specifications and availability may vary by region. Please contact NovArk Power for a confirmed quotation tailored to your project requirements.

ATS Automatic Transfer & Auto Start FAQ Q: Does it support ATS automatic transfer / automatic start? A: Yes. Most of our generator sets, emergency power systems, and intelligent control panels support ATS (Automatic Transfer Switch) functionality and automatic start as standard or optional configurations. ⚙️ How It Works Automatic Start: When mains utility power fails, the controller detects the outage and sends a start signal to the engine. The unit reaches rated speed and voltage within seconds (typically 5–15s, depending on model). ATS Automatic Transfer: Once the generator is stable, the ATS switches the load from the utility source to the generator. When mains power restores and stabilizes, the ATS transfers the load back and signals the generator to cool down and shut off automatically. Fully unattended: No manual intervention is required during the entire process — ideal for hospitals, data centers, telecom sites, and remote locations. 🧩 Compatibility & Configuration Standard configuration: Intelligent control modules (Deep Sea, SmartGen, ComAp, etc.) with auto-start logic built-in; ATS panel (motorized or contactor-based) matched to genset capacity (up to 4000A+ available). Optional upgrades: AMF (Automatic Mains Failure) panels integrated into the genset canopy Parallel operation / synchronization with other gensets or the grid Remote monitoring & SCADA integration (Modbus RTU/TCP, SNMP, IoT platforms) Fuel types supported: Diesel, gas, and hybrid systems. 📋 Typical Applications Hospitals & healthcare facilities Data centers & server rooms Telecom base stations Industrial plants & cold storage Commercial buildings & hotels Off-grid renewable + backup hybrid systems ⚠️ Important Notes: ATS capacity must match or exceed the maximum load current. For critical loads, we recommend closed-transition (make-before-break) ATS to avoid power interruption. Proper commissioning and functional testing (simulated mains failure) are essential before handover. 💡 When requesting a quotation, please specify: Rated power (kVA/kW) Single-phase or three-phase Required ATS current rating Priority loads (e.g., life safety, IT equipment) This ensures we configure the correct ATS and controller logic for your application. ✅ In short: Yes, ATS automatic transfer and automatic start are fully supported. Available as standard on most models, and customizable for mission-critical applications. Stable Emergency Power System | NovArk Power For checking suitable generator product for your project — Contact NovArk Power Get a free power system design consultation for your diesel generator set project. Our engineers will analyze your requirements and deliver a tailored generator solution. Request a Consultation View Products This article is for informational purposes only. Specifications and availability may vary by region. Please contact NovArk Power for a confirmed quotation tailored to your project requirements.

FAQ - Diesel Generator Sets Q: Are you a factory or a trading company? We are a manufacturer with our own export team. All diesel generator sets are assembled and tested in our own factory, while our in-house trading department handles international inquiries, contracts, and shipping directly. 🏭 How We Operate Production: Generator bodies, control panels, canopy fabrication, and load testing are done in-house Engine sourcing: We install genuine Cummins, Perkins, Yuchai, Weichai, etc., with original brand warranty Export: Our own foreign trade team manages documentation, inspection, and logistics — no external agent ✅ What This Means for You Factory-direct pricing — no trader margin added Strict QC — every genset passes 2-hour no-load + load test before shipment Faster response — engineering and sales under one roof OEM/ODM supported — voltage, frequency, canopy, ATS, parallel system customizable 🌍 We export directly to Asia, Africa, the Middle East, South America, and Europe. ✅ In short: We are a direct factory with our own export department — you deal with the maker, not a middleman. Better price, better control, better after-sales. Q: Can you provide on-site installation and commissioning? Yes, we can provide on-site installation and commissioning for most of our equipment and system products, subject to project scope, destination country, and mutual agreement in the contract. 🔧 How We Handle It For complex machinery, production lines, or electrical systems, we can send engineers to your site to handle unloading guidance, mechanical/electrical installation, alignment, wiring check, and first-run commissioning. Scope typically included: Installation supervision Mechanical & electrical connection guidance Calibration and parameter setting Trial run and performance testing Operator training (basic operation & daily maintenance) Scope typically excluded (unless quoted separately): Civil works, foundation construction, crane rental Local labor, scaffolding, power supply beyond equipment interface Long-term resident engineers (available on monthly basis if required) ✈️ Logistics & Cost Engineer dispatch is usually not included in EXW/FOB price by default. It can be quoted as a separate line item: Supervision & Commissioning Service, covering: Round-trip air tickets Visa & local transportation Accommodation (or client provides) Daily service fee (USD/day) For DDP / turnkey projects, on-site service can be bundled into the total project price. For simpler machines, we may provide video guidance + detailed manuals + 3D installation videos instead, which is faster and cost-free. 🌍 Regional Note We have experience dispatching engineers to Asia, the Middle East, Africa, and South America. For regions requiring work permits or security approvals, please allow a lead time of 2–4 weeks for visa and travel arrangements. 💡 When requesting a quotation, please let us know: Machine model / project scale Destination country & site readiness (power, foundation, local labor) Whether you prefer full on-site service or remote guidance only ✅ In short: Yes, on-site installation & commissioning is available for qualified equipment. It is optional and quotable separately under FOB/CIF, or bundled into turnkey/DDP projects upon request. Q: How about the fuel consumption of your diesel generator sets? The fuel consumption of our diesel generator sets depends on the rated power, engine brand, load rate, and whether the unit is prime or standby rated. As a general reference for most of our Cummins, Perkins, Yuchai, or Weichai powered generators, typical consumption at full load ranges from 190 g/kWh to 215 g/kWh (heat value based), which translates roughly to 0.25 – 0.32 L/kW·h at 100% load. ⛽ Reference Table (Approximate, Diesel Density ~0.84 kg/L) 10 kW set: ~2.6 – 3.2 L/h at full load 50 kW set: ~13 – 16 L/h at full load 100 kW set: ~25 – 31 L/h at full load 200 kW set: ~50 – 62 L/h at full load 500 kW set: ~125 – 155 L/h at full load 1000 kW set: ~250 – 310 L/h at full load 📉 Load-Based Consumption Curve Diesel gensets are not linear; actual burn rate by load: 25% load: ~0.30 L/kW·h equivalent (high specific consumption) 50% load: ~0.27 L/kW·h 75% load: ~0.25 L/kW·h 100% load: ~0.25 – 0.32 L/kW·h depending on engine → Most economical operating zone is 70% – 80% of rated power. 🔧 What Affects Consumption Engine tech: Electronic injection Altitude & ambient temp: High altitude or 40°C reduces air density, raises fuel use Maintenance status: Clogged filters, bad injectors increase burn by 5%–15% Fuel quality: Low calorific value diesel raises L/h Governor type: Electronic governor stabilizes consumption better 📊 How We Quote It Each quotation includes a Fuel Consumption Sheet stating: Genset model & prime/standby power L/h at 25% / 50% / 75% / 100% load Tank capacity & estimated run time at full load Optional enlarged base tank or external daily tank sizing 💡 To get an accurate number, tell us: Required kW / kVA (prime or standby?) Expected average load percentage in your application Daily running hours (continuous / emergency only) Diesel grade used locally ✅ In short: Fuel use is model-specific, but you can expect about 0.25–0.32 liters per kWh at full load, lower per-kWh at 70–80% load. We provide a load-based consumption table with every offer so you can calculate running cost before purchase. Stable Emergency Power System | NovArk Power For checking suitable generator product for your project — Contact NovArk Power Get a free power system design consultation for your diesel generator set project. Our engineers will analyze your requirements and deliver a tailored generator solution. Request a Consultation View Products This article is for informational purposes only. Specifications and availability may vary by region. Please contact NovArk Power for a confirmed quotation tailored to your project requirements.

FAQ - Diesel Generator Sets Q: Can you provide on-site installation and commissioning? Yes, we can provide on-site installation and commissioning for most of our equipment and system products, subject to project scope, destination country, and mutual agreement in the contract. 🔧 How We Handle It For complex machinery, production lines, or electrical systems, we can send engineers to your site to handle unloading guidance, mechanical/electrical installation, alignment, wiring check, and first-run commissioning. Scope typically included: Installation supervision Mechanical & electrical connection guidance Calibration and parameter setting Trial run and performance testing Operator training (basic operation & daily maintenance) Scope typically excluded (unless quoted separately): Civil works, foundation construction, crane rental Local labor, scaffolding, power supply beyond equipment interface Long-term resident engineers (available on monthly basis if required) ✈️ Logistics & Cost Engineer dispatch is usually not included in EXW/FOB price by default. It can be quoted as a separate line item: Supervision & Commissioning Service, covering: Round-trip air tickets Visa & local transportation Accommodation (or client provides) Daily service fee (USD/day) For DDP / turnkey projects, on-site service can be bundled into the total project price. For simpler machines, we may provide video guidance + detailed manuals + 3D installation videos instead, which is faster and cost-free. 🌍 Regional Note We have experience dispatching engineers to Asia, the Middle East, Africa, and South America. For regions requiring work permits or security approvals, please allow a lead time of 2–4 weeks for visa and travel arrangements. 💡 When requesting a quotation, please let us know: Machine model / project scale Destination country & site readiness (power, foundation, local labor) Whether you prefer full on-site service or remote guidance only ✅ In short: Yes, on-site installation & commissioning is available for qualified equipment. It is optional and quotable separately under FOB/CIF, or bundled into turnkey/DDP projects upon request. Q: How about the fuel consumption of your diesel generator sets? The fuel consumption of our diesel generator sets depends on the rated power, engine brand, load rate, and whether the unit is prime or standby rated. As a general reference for most of our Cummins, Perkins, Yuchai, or Weichai powered generators, typical consumption at full load ranges from 190 g/kWh to 215 g/kWh (heat value based), which translates roughly to 0.25 – 0.32 L/kW·h at 100% load. ⛽ Reference Table (Approximate, Diesel Density ~0.84 kg/L) 10 kW set: ~2.6 – 3.2 L/h at full load 50 kW set: ~13 – 16 L/h at full load 100 kW set: ~25 – 31 L/h at full load 200 kW set: ~50 – 62 L/h at full load 500 kW set: ~125 – 155 L/h at full load 1000 kW set: ~250 – 310 L/h at full load 📉 Load-Based Consumption Curve Diesel gensets are not linear; actual burn rate by load: 25% load: ~0.30 L/kW·h equivalent (high specific consumption) 50% load: ~0.27 L/kW·h 75% load: ~0.25 L/kW·h 100% load: ~0.25 – 0.32 L/kW·h depending on engine → Most economical operating zone is 70% – 80% of rated power. 🔧 What Affects Consumption Engine tech: Electronic injection Altitude & ambient temp: High altitude or 40°C reduces air density, raises fuel use Maintenance status: Clogged filters, bad injectors increase burn by 5%–15% Fuel quality: Low calorific value diesel raises L/h Governor type: Electronic governor stabilizes consumption better 📊 How We Quote It Each quotation includes a Fuel Consumption Sheet stating: Genset model & prime/standby power L/h at 25% / 50% / 75% / 100% load Tank capacity & estimated run time at full load Optional enlarged base tank or external daily tank sizing 💡 To get an accurate number, tell us: Required kW / kVA (prime or standby?) Expected average load percentage in your application Daily running hours (continuous / emergency only) Diesel grade used locally ✅ In short: Fuel use is model-specific, but you can expect about 0.25–0.32 liters per kWh at full load, lower per-kWh at 70–80% load. We provide a load-based consumption table with every offer so you can calculate running cost before purchase. Stable Emergency Power System | NovArk Power For checking suitable generator product for your project — Contact NovArk Power Get a free power system design consultation for your diesel generator set project. Our engineers will analyze your requirements and deliver a tailored generator solution. Request a Consultation View Products This article is for informational purposes only. Specifications and availability may vary by region. Please contact NovArk Power for a confirmed quotation tailored to your project requirements.

FAQ - Diesel Generator Sets Q: Are you a factory or a trading company? We are a manufacturer with our own export team. All diesel generator sets are assembled and tested in our own factory, while our in-house trading department handles international inquiries, contracts, and shipping directly. 🏭 How We Operate Production: Generator bodies, control panels, canopy fabrication, and load testing are done in-house Engine sourcing: We install genuine Cummins, Perkins, Yuchai, Weichai, etc., with original brand warranty Export: Our own foreign trade team manages documentation, inspection, and logistics — no external agent ✅ What This Means for You Factory-direct pricing — no trader margin added Strict QC — every genset passes 2-hour no-load + load test before shipment Faster response — engineering and sales under one roof OEM/ODM supported — voltage, frequency, canopy, ATS, parallel system customizable 🌍 We export directly to Asia, Africa, the Middle East, South America, and Europe. ✅ In short: We are a direct factory with our own export department — you deal with the maker, not a middleman. Better price, better control, better after-sales. Q: Can you provide on-site installation and commissioning? Yes, we can provide on-site installation and commissioning for most of our equipment and system products, subject to project scope, destination country, and mutual agreement in the contract. 🔧 How We Handle It For complex machinery, production lines, or electrical systems, we can send engineers to your site to handle unloading guidance, mechanical/electrical installation, alignment, wiring check, and first-run commissioning. Scope typically included: Installation supervision Mechanical & electrical connection guidance Calibration and parameter setting Trial run and performance testing Operator training (basic operation & daily maintenance) Scope typically excluded (unless quoted separately): Civil works, foundation construction, crane rental Local labor, scaffolding, power supply beyond equipment interface Long-term resident engineers (available on monthly basis if required) ✈️ Logistics & Cost Engineer dispatch is usually not included in EXW/FOB price by default. It can be quoted as a separate line item: Supervision & Commissioning Service, covering: Round-trip air tickets Visa & local transportation Accommodation (or client provides) Daily service fee (USD/day) For DDP / turnkey projects, on-site service can be bundled into the total project price. For simpler machines, we may provide video guidance + detailed manuals + 3D installation videos instead, which is faster and cost-free. 🌍 Regional Note We have experience dispatching engineers to Asia, the Middle East, Africa, and South America. For regions requiring work permits or security approvals, please allow a lead time of 2–4 weeks for visa and travel arrangements. 💡 When requesting a quotation, please let us know: Machine model / project scale Destination country & site readiness (power, foundation, local labor) Whether you prefer full on-site service or remote guidance only ✅ In short: Yes, on-site installation & commissioning is available for qualified equipment. It is optional and quotable separately under FOB/CIF, or bundled into turnkey/DDP projects upon request. Q: How about the fuel consumption of your diesel generator sets? The fuel consumption of our diesel generator sets depends on the rated power, engine brand, load rate, and whether the unit is prime or standby rated. As a general reference for most of our Cummins, Perkins, Yuchai, or Weichai powered generators, typical consumption at full load ranges from 190 g/kWh to 215 g/kWh (heat value based), which translates roughly to 0.25 – 0.32 L/kW·h at 100% load. ⛽ Reference Table (Approximate, Diesel Density ~0.84 kg/L) 10 kW set: ~2.6 – 3.2 L/h at full load 50 kW set: ~13 – 16 L/h at full load 100 kW set: ~25 – 31 L/h at full load 200 kW set: ~50 – 62 L/h at full load 500 kW set: ~125 – 155 L/h at full load 1000 kW set: ~250 – 310 L/h at full load 📉 Load-Based Consumption Curve Diesel gensets are not linear; actual burn rate by load: 25% load: ~0.30 L/kW·h equivalent (high specific consumption) 50% load: ~0.27 L/kW·h 75% load: ~0.25 L/kW·h 100% load: ~0.25 – 0.32 L/kW·h depending on engine → Most economical operating zone is 70% – 80% of rated power. 🔧 What Affects Consumption Engine tech: Electronic injection Altitude & ambient temp: High altitude or 40°C reduces air density, raises fuel use Maintenance status: Clogged filters, bad injectors increase burn by 5%–15% Fuel quality: Low calorific value diesel raises L/h Governor type: Electronic governor stabilizes consumption better 📊 How We Quote It Each quotation includes a Fuel Consumption Sheet stating: Genset model & prime/standby power L/h at 25% / 50% / 75% / 100% load Tank capacity & estimated run time at full load Optional enlarged base tank or external daily tank sizing 💡 To get an accurate number, tell us: Required kW / kVA (prime or standby?) Expected average load percentage in your application Daily running hours (continuous / emergency only) Diesel grade used locally ✅ In short: Fuel use is model-specific, but you can expect about 0.25–0.32 liters per kWh at full load, lower per-kWh at 70–80% load. We provide a load-based consumption table with every offer so you can calculate running cost before purchase. Q: How long is the warranty for your diesel generator sets? Our standard warranty for diesel generator sets is 12 months or 1000 running hours, whichever comes first, counted from the date of shipment or commissioning. 🛠 Warranty Breakdown by Component Whole generator set (frame, canopy, ATS, control panel): 12 months / 1000 running hours Engine (Cummins / Perkins / Yuchai / Weichai etc.): Follows original engine manufacturer warranty — usually 12–24 months or up to 2000 running hours Alternator (Stamford / Marathon / Leroy-Somer / Mecc Alte etc.): 12–24 months depending on brand policy Consumables (oil, fuel filters, air filters, belts, batteries): Not covered ✅ What Is Covered Manufacturing defects in material and workmanship Non-human-caused failures of major components Free replacement parts (EXW our factory or FOB loading port) Remote technical support and troubleshooting during warranty period ❌ Not Covered Damage caused by improper installation, wrong voltage, overload, or lack of maintenance Wear-and-tear parts and routine consumables Issues caused by using non-recommended diesel grade or poor site conditions 📈 Extended Warranty Options For government tenders, mining, or continuous-prime projects, we can offer: 18-month / 1500-hour warranty 24-month / 2000-hour warranty On-site spare parts kit bundled with extended service contract 📋 How to Claim Provide genset serial number + photos/videos of the issue Our engineer reviews within 24–48 hours Free parts sent by DHL/FedEx, or local agent support if available in your country 🌍 Regional Note: For markets with local service partners (e.g., Nigeria, Kenya, UAE, Indonesia, Peru), warranty claims can often be handled faster through regional agents. 💡 When requesting a quote, tell us: Prime or standby application? Expected annual running hours Whether you want standard or extended warranty included in the price ✅ In short: Default warranty is 12 months or 1000 running hours for the whole set, with engine/alternator following original brand policy. Extended packages are available. We focus on fast claim response, not just long paper warranty. Stable Emergency Power System | NovArk Power For checking suitable generator product for your project— Contact NovArk Power Get a free power system design consultation for your diesel generator set project. Our engineers will analyze your requirements and deliver a tailored generator solution. Request a Consultation View Products This article is for informational purposes only. Specifications and availability may vary by region. Please contact NovArk Power for a confirmed quotation tailored to your project requirements.

FAQ - Diesel Generator Sets Q: Are you a factory or a trading company? We are a manufacturer with our own export team. All diesel generator sets are assembled and tested in our own factory, while our in-house trading department handles international inquiries, contracts, and shipping directly. 🏭 How We Operate Production: Generator bodies, control panels, canopy fabrication, and load testing are done in-house Engine sourcing: We install genuine Cummins, Perkins, Yuchai, Weichai, etc., with original brand warranty Export: Our own foreign trade team manages documentation, inspection, and logistics — no external agent ✅ What This Means for You Factory-direct pricing — no trader margin added Strict QC — every genset passes 2-hour no-load + load test before shipment Faster response — engineering and sales under one roof OEM/ODM supported — voltage, frequency, canopy, ATS, parallel system customizable 🌍 We export directly to Asia, Africa, the Middle East, South America, and Europe. ✅ In short: We are a direct factory with our own export department — you deal with the maker, not a middleman. Better price, better control, better after-sales. Q: Can you provide on-site installation and commissioning? Yes, we can provide on-site installation and commissioning for most of our equipment and system products, subject to project scope, destination country, and mutual agreement in the contract. 🔧 How We Handle It For complex machinery, production lines, or electrical systems, we can send engineers to your site to handle unloading guidance, mechanical/electrical installation, alignment, wiring check, and first-run commissioning. Scope typically included: Installation supervision Mechanical & electrical connection guidance Calibration and parameter setting Trial run and performance testing Operator training (basic operation & daily maintenance) Scope typically excluded (unless quoted separately): Civil works, foundation construction, crane rental Local labor, scaffolding, power supply beyond equipment interface Long-term resident engineers (available on monthly basis if required) ✈️ Logistics & Cost Engineer dispatch is usually not included in EXW/FOB price by default. It can be quoted as a separate line item: Supervision & Commissioning Service, covering: Round-trip air tickets Visa & local transportation Accommodation (or client provides) Daily service fee (USD/day) For DDP / turnkey projects, on-site service can be bundled into the total project price. For simpler machines, we may provide video guidance + detailed manuals + 3D installation videos instead, which is faster and cost-free. 🌍 Regional Note We have experience dispatching engineers to Asia, the Middle East, Africa, and South America. For regions requiring work permits or security approvals, please allow a lead time of 2–4 weeks for visa and travel arrangements. 💡 When requesting a quotation, please let us know: Machine model / project scale Destination country & site readiness (power, foundation, local labor) Whether you prefer full on-site service or remote guidance only ✅ In short: Yes, on-site installation & commissioning is available for qualified equipment. It is optional and quotable separately under FOB/CIF, or bundled into turnkey/DDP projects upon request. Q: How about the fuel consumption of your diesel generator sets? The fuel consumption of our diesel generator sets depends on the rated power, engine brand, load rate, and whether the unit is prime or standby rated. As a general reference for most of our Cummins, Perkins, Yuchai, or Weichai powered generators, typical consumption at full load ranges from 190 g/kWh to 215 g/kWh (heat value based), which translates roughly to 0.25 – 0.32 L/kW·h at 100% load. ⛽ Reference Table (Approximate, Diesel Density ~0.84 kg/L) 10 kW set: ~2.6 – 3.2 L/h at full load 50 kW set: ~13 – 16 L/h at full load 100 kW set: ~25 – 31 L/h at full load 200 kW set: ~50 – 62 L/h at full load 500 kW set: ~125 – 155 L/h at full load 1000 kW set: ~250 – 310 L/h at full load 📉 Load-Based Consumption Curve Diesel gensets are not linear; actual burn rate by load: 25% load: ~0.30 L/kW·h equivalent (high specific consumption) 50% load: ~0.27 L/kW·h 75% load: ~0.25 L/kW·h 100% load: ~0.25 – 0.32 L/kW·h depending on engine → Most economical operating zone is 70% – 80% of rated power. 🔧 What Affects Consumption Engine tech: Electronic injection Altitude & ambient temp: High altitude or 40°C reduces air density, raises fuel use Maintenance status: Clogged filters, bad injectors increase burn by 5%–15% Fuel quality: Low calorific value diesel raises L/h Governor type: Electronic governor stabilizes consumption better 📊 How We Quote It Each quotation includes a Fuel Consumption Sheet stating: Genset model & prime/standby power L/h at 25% / 50% / 75% / 100% load Tank capacity & estimated run time at full load Optional enlarged base tank or external daily tank sizing 💡 To get an accurate number, tell us: Required kW / kVA (prime or standby?) Expected average load percentage in your application Daily running hours (continuous / emergency only) Diesel grade used locally ✅ In short: Fuel use is model-specific, but you can expect about 0.25–0.32 liters per kWh at full load, lower per-kWh at 70–80% load. We provide a load-based consumption table with every offer so you can calculate running cost before purchase. Q: How long is the warranty for your diesel generator sets? Our standard warranty for diesel generator sets is 12 months or 1000 running hours, whichever comes first, counted from the date of shipment or commissioning. 🛠 Warranty Breakdown by Component Whole generator set (frame, canopy, ATS, control panel): 12 months / 1000 running hours Engine (Cummins / Perkins / Yuchai / Weichai etc.): Follows original engine manufacturer warranty — usually 12–24 months or up to 2000 running hours Alternator (Stamford / Marathon / Leroy-Somer / Mecc Alte etc.): 12–24 months depending on brand policy Consumables (oil, fuel filters, air filters, belts, batteries): Not covered ✅ What Is Covered Manufacturing defects in material and workmanship Non-human-caused failures of major components Free replacement parts (EXW our factory or FOB loading port) Remote technical support and troubleshooting during warranty period ❌ Not Covered Damage caused by improper installation, wrong voltage, overload, or lack of maintenance Wear-and-tear parts and routine consumables Issues caused by using non-recommended diesel grade or poor site conditions 📈 Extended Warranty Options For government tenders, mining, or continuous-prime projects, we can offer: 18-month / 1500-hour warranty 24-month / 2000-hour warranty On-site spare parts kit bundled with extended service contract 📋 How To Claim Provide genset serial number + photos/videos of the issue Our engineer reviews within 24–48 hours Free parts sent by DHL/FedEx, or local agent support if available in your country 🌍 Regional Note: For markets with local service partners (e.g., Nigeria, Kenya, UAE, Indonesia, Peru), warranty claims can often be handled faster through regional agents. 💡 When requesting a quote, tell us: Prime or standby application? Expected annual running hours Whether you want standard or extended warranty included in the price ✅ In short: Default warranty is 12 months or 1000 running hours for the whole set, with engine/alternator following original brand policy. Extended packages are available. We focus on fast claim response, not just long paper warranty. Q: Do you provide after-sales service for your products? Yes, we provide comprehensive after-sales service for all diesel generator sets and supporting power equipment. Our support covers both the warranty period and long-term post-warranty operation, ensuring your equipment runs reliably throughout its lifecycle. 🛠 Core After-Sales Services Remote technical support: 24-hour response via Email, WhatsApp, WeChat, or video call for fault diagnosis and operational guidance Spare parts supply: Original and OEM-quality parts for engines, alternators, controllers (Deep Sea, SmartGen), ATS, fuel systems, and cooling systems Warranty execution: Fast processing of warranty claims with free replacement parts for quality-related issues Commissioning follow-up: Optional post-installation inspection after the first 100 running hours or 1 month of operation Operator training: On-site or remote training covering daily maintenance, fault code interpretation, safe start/stop procedures, and basic troubleshooting Documentation package: English operation manual, electrical schematic diagram, spare parts catalog, factory load test report, and CE/ISO certificates included with every shipment 🌍 Global Service Network Local agent support: In key markets such as Nigeria, Kenya, UAE, Saudi Arabia, Indonesia, Thailand, Peru, and Chile, we coordinate with local service partners for faster on-site response Remote-first model: For other regions, our factory engineers provide real-time remote guidance, minimizing downtime while parts are in transit Annual maintenance contracts (AMC): Available for industrial plants, data centers, rental companies, and infrastructure projects requiring planned preventive maintenance 📦 Recommended First-Year Spare Parts Kit To minimize unexpected downtime, we recommend ordering a first-year spare parts kit alongside your genset, typically including: Oil filter, fuel filter, primary fuel filter, air filter Fan belt, V-belts, tensioner Common sensors (coolant temperature, oil pressure, speed sensor) Fuses, relays, and AVR (for brushless alternators) Critical seals and gaskets ⏱ Response & Delivery Commitments Pre-sales & order support: Same-day reply Technical inquiry after delivery: Within 24 hours (working days) Urgent breakdown support (prime power users): Initial remote response within 12 hours Spare parts dispatch: Within 3 working days after claim approval, shipped via DHL/FedEx/UPS (typical delivery: 3–5 days globally) 💡 How to Get Faster Support Please keep the following information ready when contacting us: Genset model and serial number Controller model and displayed fault codes (with photo if possible) Operating environment (altitude, ambient temperature, load profile) Brief description of symptoms and recent maintenance history ✅ In short: Yes — we deliver end-to-end after-sales service: remote troubleshooting, global spare parts supply, warranty handling, optional local agent coordination, and long-term maintenance solutions. Our commitment is simple: we don’t just sell generators; we keep them running. Stable Emergency Power System | NovArk Power For checking suitable generator product for your project — Contact NovArk Power Get a free power system design consultation for your diesel generator set project. Our engineers will analyze your requirements and deliver a tailored generator solution. Request a Consultation View Products This article is for informational purposes only. Specifications and availability may vary by region. Please contact NovArk Power for a confirmed quotation tailored to your project requirements.

FAQ - Diesel Generator Sets Q: Are you a factory or a trading company? We are a manufacturer with our own export team. All diesel generator sets are assembled and tested in our own factory, while our in-house trading department handles international inquiries, contracts, and shipping directly. 🏭 How We Operate Production: Generator bodies, control panels, canopy fabrication, and load testing are done in-house Engine sourcing: We install genuine Cummins, Perkins, Yuchai, Weichai, etc., with original brand warranty Export: Our own foreign trade team manages documentation, inspection, and logistics — no external agent ✅ What This Means for You Factory-direct pricing — no trader margin added Strict QC — every genset passes 2-hour no-load + load test before shipment Faster response — engineering and sales under one roof OEM/ODM supported — voltage, frequency, canopy, ATS, parallel system customizable 🌍 We export directly to Asia, Africa, the Middle East, South America, and Europe. ✅ In short: We are a direct factory with our own export department — you deal with the maker, not a middleman. Better price, better control, better after-sales. Q: Can you provide on-site installation and commissioning? Yes, we can provide on-site installation and commissioning for most of our equipment and system products, subject to project scope, destination country, and mutual agreement in the contract. 🔧 How We Handle It For complex machinery, production lines, or electrical systems, we can send engineers to your site to handle unloading guidance, mechanical/electrical installation, alignment, wiring check, and first-run commissioning. Scope typically included: Installation supervision Mechanical & electrical connection guidance Calibration and parameter setting Trial run and performance testing Operator training (basic operation & daily maintenance) Scope typically excluded (unless quoted separately): Civil works, foundation construction, crane rental Local labor, scaffolding, power supply beyond equipment interface Long-term resident engineers (available on monthly basis if required) ✈️ Logistics & Cost Engineer dispatch is usually not included in EXW/FOB price by default. It can be quoted as a separate line item: Supervision & Commissioning Service, covering: Round-trip air tickets Visa & local transportation Accommodation (or client provides) Daily service fee (USD/day) For DDP / turnkey projects, on-site service can be bundled into the total project price. For simpler machines, we may provide video guidance + detailed manuals + 3D installation videos instead, which is faster and cost-free. 🌍 Regional Note We have experience dispatching engineers to Asia, the Middle East, Africa, and South America. For regions requiring work permits or security approvals, please allow a lead time of 2–4 weeks for visa and travel arrangements. 💡 When requesting a quotation, please let us know: Machine model / project scale Destination country & site readiness (power, foundation, local labor) Whether you prefer full on-site service or remote guidance only ✅ In short: Yes, on-site installation & commissioning is available for qualified equipment. It is optional and quotable separately under FOB/CIF, or bundled into turnkey/DDP projects upon request. Q: How about the fuel consumption of your diesel generator sets? The fuel consumption of our diesel generator sets depends on the rated power, engine brand, load rate, and whether the unit is prime or standby rated. As a general reference for most of our Cummins, Perkins, Yuchai, or Weichai powered generators, typical consumption at full load ranges from 190 g/kWh to 215 g/kWh (heat value based), which translates roughly to 0.25 – 0.32 L/kW·h at 100% load. ⛽ Reference Table (Approximate, Diesel Density ~0.84 kg/L) 10 kW set: ~2.6 – 3.2 L/h at full load 50 kW set: ~13 – 16 L/h at full load 100 kW set: ~25 – 31 L/h at full load 200 kW set: ~50 – 62 L/h at full load 500 kW set: ~125 – 155 L/h at full load 1000 kW set: ~250 – 310 L/h at full load 📉 Load-Based Consumption Curve Diesel gensets are not linear; actual burn rate by load: 25% load: ~0.30 L/kW·h equivalent (high specific consumption) 50% load: ~0.27 L/kW·h 75% load: ~0.25 L/kW·h 100% load: ~0.25 – 0.32 L/kW·h depending on engine → Most economical operating zone is 70% – 80% of rated power. 🔧 What Affects Consumption Engine tech: Electronic injection Altitude & ambient temp: High altitude or 40°C reduces air density, raises fuel use Maintenance status: Clogged filters, bad injectors increase burn by 5%–15% Fuel quality: Low calorific value diesel raises L/h Governor type: Electronic governor stabilizes consumption better 📊 How We Quote It Each quotation includes a Fuel Consumption Sheet stating: Genset model & prime/standby power L/h at 25% / 50% / 75% / 100% load Tank capacity & estimated run time at full load Optional enlarged base tank or external daily tank sizing 💡 To get an accurate number, tell us: Required kW / kVA (prime or standby?) Expected average load percentage in your application Daily running hours (continuous / emergency only) Diesel grade used locally ✅ In short: Fuel use is model-specific, but you can expect about 0.25–0.32 liters per kWh at full load, lower per-kWh at 70–80% load. We provide a load-based consumption table with every offer so you can calculate running cost before purchase. Q: How long is the warranty for your diesel generator sets? Our standard warranty for diesel generator sets is 12 months or 1000 running hours, whichever comes first, counted from the date of shipment or commissioning. 🛠 Warranty Breakdown by Component Whole generator set (frame, canopy, ATS, control panel): 12 months / 1000 running hours Engine (Cummins / Perkins / Yuchai / Weichai etc.): Follows original engine manufacturer warranty — usually 12–24 months or up to 2000 running hours Alternator (Stamford / Marathon / Leroy-Somer / Mecc Alte etc.): 12–24 months depending on brand policy Consumables (oil, fuel filters, air filters, belts, batteries): Not covered ✅ What Is Covered Manufacturing defects in material and workmanship Non-human-caused failures of major components Free replacement parts (EXW our factory or FOB loading port) Remote technical support and troubleshooting during warranty period ❌ Not Covered Damage caused by improper installation, wrong voltage, overload, or lack of maintenance Wear-and-tear parts and routine consumables Issues caused by using non-recommended diesel grade or poor site conditions 📈 Extended Warranty Options For government tenders, mining, or continuous-prime projects, we can offer: 18-month / 1500-hour warranty 24-month / 2000-hour warranty On-site spare parts kit bundled with extended service contract 📋 How To Claim Provide genset serial number + photos/videos of the issue Our engineer reviews within 24–48 hours Free parts sent by DHL/FedEx, or local agent support if available in your country 🌍 Regional Note: For markets with local service partners (e.g., Nigeria, Kenya, UAE, Indonesia, Peru), warranty claims can often be handled faster through regional agents. 💡 When requesting a quote, tell us: Prime or standby application? Expected annual running hours Whether you want standard or extended warranty included in the price ✅ In short: Default warranty is 12 months or 1000 running hours for the whole set, with engine/alternator following original brand policy. Extended packages are available. We focus on fast claim response, not just long paper warranty. Q: Do you provide after-sales service for your products? Yes, we provide comprehensive after-sales service for all diesel generator sets and supporting power equipment. Our support covers both the warranty period and long-term post-warranty operation, ensuring your equipment runs reliably throughout its lifecycle. 🛠 Core After-Sales Services Remote technical support: 24-hour response via Email, WhatsApp, WeChat, or video call for fault diagnosis and operational guidance Spare parts supply: Original and OEM-quality parts for engines, alternators, controllers (Deep Sea, SmartGen), ATS, fuel systems, and cooling systems Warranty execution: Fast processing of warranty claims with free replacement parts for quality-related issues Commissioning follow-up: Optional post-installation inspection after the first 100 running hours or 1 month of operation Operator training: On-site or remote training covering daily maintenance, fault code interpretation, safe start/stop procedures, and basic troubleshooting Documentation package: English operation manual, electrical schematic diagram, spare parts catalog, factory load test report, and CE/ISO certificates included with every shipment 🌍 Global Service Network Local agent support: In key markets such as Nigeria, Kenya, UAE, Saudi Arabia, Indonesia, Thailand, Peru, and Chile, we coordinate with local service partners for faster on-site response Remote-first model: For other regions, our factory engineers provide real-time remote guidance, minimizing downtime while parts are in transit Annual maintenance contracts (AMC): Available for industrial plants, data centers, rental companies, and infrastructure projects requiring planned preventive maintenance 📦 Recommended First-Year Spare Parts Kit To minimize unexpected downtime, we recommend ordering a first-year spare parts kit alongside your genset, typically including: Oil filter, fuel filter, primary fuel filter, air filter Fan belt, V-belts, tensioner Common sensors (coolant temperature, oil pressure, speed sensor) Fuses, relays, and AVR (for brushless alternators) Critical seals and gaskets ⏱ Response & Delivery Commitments Pre-sales & order support: Same-day reply Technical inquiry after delivery: Within 24 hours (working days) Urgent breakdown support (prime power users): Initial remote response within 12 hours Spare parts dispatch: Within 3 working days after claim approval, shipped via DHL/FedEx/UPS (typical delivery: 3–5 days globally) 💡 How to Get Faster Support Please keep the following information ready when contacting us: Genset model and serial number Controller model and displayed fault codes (with photo if possible) Operating environment (altitude, ambient temperature, load profile) Brief description of symptoms and recent maintenance history ✅ In short: Yes — we deliver end-to-end after-sales service: remote troubleshooting, global spare parts supply, warranty handling, optional local agent coordination, and long-term maintenance solutions. Our commitment is simple: we don’t just sell generators; we keep them running. Q: Can I have the instruction manual and wiring diagram? Yes. Every diesel generator set we ship comes with a full English documentation package, including the operation & instruction manual and the complete wiring diagram set, provided in both printed and digital (PDF) formats. For engineered projects we can also supply editable DWG / EPLAN files on request. 📘 Instruction Manual Includes Product overview, rated parameters, and nameplate explanation (kW/kVA, voltage, frequency, power factor) Start-up / shut-down procedures for manual, auto, and ATS modes Control panel guide (Deep Sea / SmartGen / Harsen etc.): button functions, alarm codes, parameter setting Daily / weekly / monthly maintenance checklist (oil, filters, coolant, battery, belt inspection) Troubleshooting table with fault code list and corrective actions Safety warnings, grounding requirement, and emergency stop procedure 🔌 Wiring Diagram Set Includes Main AC output diagram (generator terminals U/V/W/N/PE → ATS / distribution panel) Control panel internal wiring diagram ATS control wiring diagram (when equipped) Battery, starter, and alternator excitation wiring Sensor wiring (oil pressure, water temperature, speed, fuel level) Canopy lights / sockets / optional remote start wiring (for silent & container types) 📂 Delivery Formats Printed: 1–2 bound copies placed in the control box or spare-parts crate PDF: sent by email / WeTransfer / WhatsApp before or right after shipment CAD version (DWG / EPLAN): available on request for EPC / consultant teams doing site integration 🌍 Language & Standard Default: English Spanish / Arabic / French / Russian available on request Diagrams follow IEC / NEC marking conventions with clear terminal numbers and phase colors ⚠️ Customization Note If your unit is built to a non-standard spec (e.g. 480V/60Hz, 415V/50Hz, single-phase derivative, parallel system, synchronized ATS), the manual and diagram shipped will match your exact order configuration — not a generic model booklet. 💡 Site Tip Before connecting to the grid or ATS, always cross-check the diagram against the actual controller label and terminal board. You can send us a photo of the nameplate + controller model and we’ll confirm the matching page of the diagram. ✅ In short: Yes — you get a model-specific English instruction manual + full wiring diagrams (printed + PDF) with every genset, and CAD source files if your project needs them. Stable Emergency Power System | NovArk Power For checking suitable generator product for your project — Contact NovArk Power Get a free power system design consultation for your diesel generator set project. Our engineers will analyze your requirements and deliver a tailored generator solution. Request a Consultation View Products This article is for informational purposes only. Specifications and availability may vary by region. Please contact NovArk Power for a confirmed quotation tailored to your project requirements.

FAQ - Diesel Generator Sets Q: Are you a factory or a trading company? We are a manufacturer with our own export team. All diesel generator sets are assembled and tested in our own factory, while our in-house trading department handles international inquiries, contracts, and shipping directly. 🏭 How We Operate Production: Generator bodies, control panels, canopy fabrication, and load testing are done in-house Engine sourcing: We install genuine Cummins, Perkins, Yuchai, Weichai, etc., with original brand warranty Export: Our own foreign trade team manages documentation, inspection, and logistics — no external agent ✅ What This Means for You Factory-direct pricing — no trader margin added Strict QC — every genset passes 2-hour no-load + load test before shipment Faster response — engineering and sales under one roof OEM/ODM supported — voltage, frequency, canopy, ATS, parallel system customizable 🌍 We export directly to Asia, Africa, the Middle East, South America, and Europe. ✅ In short: We are a direct factory with our own export department — you deal with the maker, not a middleman. Better price, better control, better after-sales. Q: Can you provide on-site installation and commissioning? Yes, we can provide on-site installation and commissioning for most of our equipment and system products, subject to project scope, destination country, and mutual agreement in the contract. 🔧 How We Handle It For complex machinery, production lines, or electrical systems, we can send engineers to your site to handle unloading guidance, mechanical/electrical installation, alignment, wiring check, and first-run commissioning. Scope typically included: Installation supervision Mechanical & electrical connection guidance Calibration and parameter setting Trial run and performance testing Operator training (basic operation & daily maintenance) Scope typically excluded (unless quoted separately): Civil works, foundation construction, crane rental Local labor, scaffolding, power supply beyond equipment interface Long-term resident engineers (available on monthly basis if required) ✈️ Logistics & Cost Engineer dispatch is usually not included in EXW/FOB price by default. It can be quoted as a separate line item: Supervision & Commissioning Service, covering: Round-trip air tickets Visa & local transportation Accommodation (or client provides) Daily service fee (USD/day) For DDP / turnkey projects, on-site service can be bundled into the total project price. For simpler machines, we may provide video guidance + detailed manuals + 3D installation videos instead, which is faster and cost-free. 🌍 Regional Note We have experience dispatching engineers to Asia, the Middle East, Africa, and South America. For regions requiring work permits or security approvals, please allow a lead time of 2–4 weeks for visa and travel arrangements. 💡 When requesting a quotation, please let us know: Machine model / project scale Destination country & site readiness (power, foundation, local labor) Whether you prefer full on-site service or remote guidance only ✅ In short: Yes, on-site installation & commissioning is available for qualified equipment. It is optional and quotable separately under FOB/CIF, or bundled into turnkey/DDP projects upon request. Q: How about the fuel consumption of your diesel generator sets? The fuel consumption of our diesel generator sets depends on the rated power, engine brand, load rate, and whether the unit is prime or standby rated. As a general reference for most of our Cummins, Perkins, Yuchai, or Weichai powered generators, typical consumption at full load ranges from 190 g/kWh to 215 g/kWh (heat value based), which translates roughly to 0.25 – 0.32 L/kW·h at 100% load. ⛽ Reference Table (Approximate, Diesel Density ~0.84 kg/L) 10 kW set: ~2.6 – 3.2 L/h at full load 50 kW set: ~13 – 16 L/h at full load 100 kW set: ~25 – 31 L/h at full load 200 kW set: ~50 – 62 L/h at full load 500 kW set: ~125 – 155 L/h at full load 1000 kW set: ~250 – 310 L/h at full load 📉 Load-Based Consumption Curve Diesel gensets are not linear; actual burn rate by load: 25% load: ~0.30 L/kW·h equivalent (high specific consumption) 50% load: ~0.27 L/kW·h 75% load: ~0.25 L/kW·h 100% load: ~0.25 – 0.32 L/kW·h depending on engine → Most economical operating zone is 70% – 80% of rated power. 🔧 What Affects Consumption Engine tech: Electronic injection Altitude & ambient temp: High altitude or 40°C reduces air density, raises fuel use Maintenance status: Clogged filters, bad injectors increase burn by 5%–15% Fuel quality: Low calorific value diesel raises L/h Governor type: Electronic governor stabilizes consumption better 📊 How We Quote It Each quotation includes a Fuel Consumption Sheet stating: Genset model & prime/standby power L/h at 25% / 50% / 75% / 100% load Tank capacity & estimated run time at full load Optional enlarged base tank or external daily tank sizing 💡 To get an accurate number, tell us: Required kW / kVA (prime or standby?) Expected average load percentage in your application Daily running hours (continuous / emergency only) Diesel grade used locally ✅ In short: Fuel use is model-specific, but you can expect about 0.25–0.32 liters per kWh at full load, lower per-kWh at 70–80% load. We provide a load-based consumption table with every offer so you can calculate running cost before purchase. Q: How long is the warranty for your diesel generator sets? Our standard warranty for diesel generator sets is 12 months or 1000 running hours, whichever comes first, counted from the date of shipment or commissioning. 🛠 Warranty Breakdown by Component Whole generator set (frame, canopy, ATS, control panel): 12 months / 1000 running hours Engine (Cummins / Perkins / Yuchai / Weichai etc.): Follows original engine manufacturer warranty — usually 12–24 months or up to 2000 running hours Alternator (Stamford / Marathon / Leroy-Somer / Mecc Alte etc.): 12–24 months depending on brand policy Consumables (oil, fuel filters, air filters, belts, batteries): Not covered ✅ What Is Covered Manufacturing defects in material and workmanship Non-human-caused failures of major components Free replacement parts (EXW our factory or FOB loading port) Remote technical support and troubleshooting during warranty period ❌ Not Covered Damage caused by improper installation, wrong voltage, overload, or lack of maintenance Wear-and-tear parts and routine consumables Issues caused by using non-recommended diesel grade or poor site conditions 📈 Extended Warranty Options For government tenders, mining, or continuous-prime projects, we can offer: 18-month / 1500-hour warranty 24-month / 2000-hour warranty On-site spare parts kit bundled with extended service contract 📋 How To Claim Provide genset serial number + photos/videos of the issue Our engineer reviews within 24–48 hours Free parts sent by DHL/FedEx, or local agent support if available in your country 🌍 Regional Note: For markets with local service partners (e.g., Nigeria, Kenya, UAE, Indonesia, Peru), warranty claims can often be handled faster through regional agents. 💡 When requesting a quote, tell us: Prime or standby application? Expected annual running hours Whether you want standard or extended warranty included in the price ✅ In short: Default warranty is 12 months or 1000 running hours for the whole set, with engine/alternator following original brand policy. Extended packages are available. We focus on fast claim response, not just long paper warranty. Q: Do you provide after-sales service for your products? Yes, we provide comprehensive after-sales service for all diesel generator sets and supporting power equipment. Our support covers both the warranty period and long-term post-warranty operation, ensuring your equipment runs reliably throughout its lifecycle. 🛠 Core After-Sales Services Remote technical support: 24-hour response via Email, WhatsApp, WeChat, or video call for fault diagnosis and operational guidance Spare parts supply: Original and OEM-quality parts for engines, alternators, controllers (Deep Sea, SmartGen), ATS, fuel systems, and cooling systems Warranty execution: Fast processing of warranty claims with free replacement parts for quality-related issues Commissioning follow-up: Optional post-installation inspection after the first 100 running hours or 1 month of operation Operator training: On-site or remote training covering daily maintenance, fault code interpretation, safe start/stop procedures, and basic troubleshooting Documentation package: English operation manual, electrical schematic diagram, spare parts catalog, factory load test report, and CE/ISO certificates included with every shipment 🌍 Global Service Network Local agent support: In key markets such as Nigeria, Kenya, UAE, Saudi Arabia, Indonesia, Thailand, Peru, and Chile, we coordinate with local service partners for faster on-site response Remote-first model: For other regions, our factory engineers provide real-time remote guidance, minimizing downtime while parts are in transit Annual maintenance contracts (AMC): Available for industrial plants, data centers, rental companies, and infrastructure projects requiring planned preventive maintenance 📦 Recommended First-Year Spare Parts Kit To minimize unexpected downtime, we recommend ordering a first-year spare parts kit alongside your genset, typically including: Oil filter, fuel filter, primary fuel filter, air filter Fan belt, V-belts, tensioner Common sensors (coolant temperature, oil pressure, speed sensor) Fuses, relays, and AVR (for brushless alternators) Critical seals and gaskets ⏱ Response & Delivery Commitments Pre-sales & order support: Same-day reply Technical inquiry after delivery: Within 24 hours (working days) Urgent breakdown support (prime power users): Initial remote response within 12 hours Spare parts dispatch: Within 3 working days after claim approval, shipped via DHL/FedEx/UPS (typical delivery: 3–5 days globally) 💡 How to Get Faster Support Please keep the following information ready when contacting us: Genset model and serial number Controller model and displayed fault codes (with photo if possible) Operating environment (altitude, ambient temperature, load profile) Brief description of symptoms and recent maintenance history ✅ In short: Yes — we deliver end-to-end after-sales service: remote troubleshooting, global spare parts supply, warranty handling, optional local agent coordination, and long-term maintenance solutions. Our commitment is simple: we don’t just sell generators; we keep them running. Q: Can I have the instruction manual and wiring diagram? Yes. Every diesel generator set we ship comes with a full English documentation package, including the operation & instruction manual and the complete wiring diagram set, provided in both printed and digital (PDF) formats. For engineered projects we can also supply editable DWG / EPLAN files on request. 📘 Instruction Manual Includes Product overview, rated parameters, and nameplate explanation (kW/kVA, voltage, frequency, power factor) Start-up / shut-down procedures for manual, auto, and ATS modes Control panel guide (Deep Sea / SmartGen / Harsen etc.): button functions, alarm codes, parameter setting Daily / weekly / monthly maintenance checklist (oil, filters, coolant, battery, belt inspection) Troubleshooting table with fault code list and corrective actions Safety warnings, grounding requirement, and emergency stop procedure 🔌 Wiring Diagram Set Includes Main AC output diagram (generator terminals U/V/W/N/PE → ATS / distribution panel) Control panel internal wiring diagram ATS control wiring diagram (when equipped) Battery, starter, and alternator excitation wiring Sensor wiring (oil pressure, water temperature, speed, fuel level) Canopy lights / sockets / optional remote start wiring (for silent & container types) 📂 Delivery Formats Printed: 1–2 bound copies placed in the control box or spare-parts crate PDF: sent by email / WeTransfer / WhatsApp before or right after shipment CAD version (DWG / EPLAN): available on request for EPC / consultant teams doing site integration 🌍 Language & Standard Default: English Spanish / Arabic / French / Russian available on request Diagrams follow IEC / NEC marking conventions with clear terminal numbers and phase colors ⚠️ Customization Note If your unit is built to a non-standard spec (e.g. 480V/60Hz, 415V/50Hz, single-phase derivative, parallel system, synchronized ATS), the manual and diagram shipped will match your exact order configuration — not a generic model booklet. 💡 Site Tip Before connecting to the grid or ATS, always cross-check the diagram against the actual controller label and terminal board. You can send us a photo of the nameplate + controller model and we’ll confirm the matching page of the diagram. ✅ In short: Yes — you get a model-specific English instruction manual + full wiring diagrams (printed + PDF) with every genset, and CAD source files if your project needs them. Q: How long is the delivery lead time? Is rush order available? Our standard production lead time for diesel generator sets is 20–35 working days after receipt of deposit and order confirmation, depending on power range, engine brand, and customization level. Shipping time is additional, based on Incoterms and destination. 📦 Standard Lead Time Reference Stock / hot-selling models (e.g. 50kW / 100kW / 200kW silent type with Cummins/Yuchai): 7–12 working days dispatch Standard open/silent type, 10–500kW: 20–25 working days Containerized / trailer / parallel system / ATS + synchronization: 30–45 working days Special specs (480V/60Hz, high-voltage 6.6kV, explosion-proof, mining package): 35–55 working days Sea freight (FOB/CIF): 15–35 days depending on destination 🚀 Rush Order / Expedited Production Yes, rush orders are available subject to workshop schedule and component inventory. Express slot: We can shorten standard production to 12–15 working days for 1–3 standard units Stock-engine priority: If we have your engine (Cummins/Perkins/Yuchai/Weichai) and alternator (Stamford/Mecc Alte) in stock, silent canopy build + wiring + test can be done in ~10 working days Rush fee: Normally 3%–8% of order value, confirmed case by case Pre-built semi-finished units: We keep bare frames, canopies, and control panels in process to cut 5–7 days ⚠️ What Rush Order Does NOT Cover Ocean transit time (cannot be compressed beyond express freight options) Third-party inspection (SGS/BV) if their engineer availability is tight — book early Custom certifications (CE for special markets, SASO, SONCAP) if not pre-prepared 📋 How to Get the Real Date When you inquire, please tell us: Exact model / kW-kVA / prime or standby Voltage-frequency-phase (380V/50Hz or 480V/60Hz etc.) With or without ATS, parallel, trailer, container Destination port (for total landed time) Whether you accept stock-engine substitution to save time ✅ In short: Standard lead time is 20–35 working days after deposit; stock units ship in 7–12 days. Rush orders can be compressed to 10–15 working days with a small expedite fee, subject to parts availability. We always give a written estimated dispatch date in the PI — no vague "about one month" promises. Stable Emergency Power System | NovArk Power For checking suitable generator product for your project — Contact NovArk Power Get a free power system design consultation for your diesel generator set project. Our engineers will analyze your requirements and deliver a tailored generator solution. Request a Consultation View Products This article is for informational purposes only. Specifications and availability may vary by region. Please contact NovArk Power for a confirmed quotation tailored to your project requirements.

FAQ - Diesel Generator Sets body { font-family: Arial, Helvetica, sans-serif; background-color: #ffffff; color: #333; margin: 0; padding: 40px; line-height: 1.6; } .faq-container { max-width: 960px; } .faq-item { margin-bottom: 40px; } .faq-question { font-weight: bold; font-size: 16px; margin-bottom: 10px; color: #222; } .faq-answer { font-size: 15px; color: #555; } .faq-answer ul { margin: 8px 0 8px 20px; padding: 0; } .faq-answer li { margin-bottom: 6px; } .highlight { font-weight: bold; color: #d32f2f; } .section-title { font-weight: bold; margin-top: 12px; margin-bottom: 6px; color: #444; } code background-color: #f4f4f4; padding: 2px 6px; border-radius: 3px; font-family: Consolas, monospace; font-size: 14px; } Q: Are you a factory or a trading company? We are a manufacturer with our own export team. All diesel generator sets are assembled and tested in our own factory, while our in-house trading department handles international inquiries, contracts, and shipping directly. 🏭 How We Operate Production: Generator bodies, control panels, canopy fabrication, and load testing are done in-house Engine sourcing: We install genuine Cummins, Perkins, Yuchai, Weichai, etc., with original brand warranty Export: Our own foreign trade team manages documentation, inspection, and logistics — no external agent ✅ What This Means for You Factory-direct pricing — no trader margin added Strict QC — every genset passes 2-hour no-load + load test before shipment Faster response — engineering and sales under one roof OEM/ODM supported — voltage, frequency, canopy, ATS, parallel system customizable 🌍 We export directly to Asia, Africa, the Middle East, South America, and Europe. ✅ In short: We are a direct factory with our own export department — you deal with the maker, not a middleman. Better price, better control, better after-sales. Q: Can you provide on-site installation and commissioning? Yes, we can provide on-site installation and commissioning for most of our equipment and system products, subject to project scope, destination country, and mutual agreement in the contract. 🔧 How We Handle It For complex machinery, production lines, or electrical systems, we can send engineers to your site to handle unloading guidance, mechanical/electrical installation, alignment, wiring check, and first-run commissioning. Scope typically included: Installation supervision Mechanical & electrical connection guidance Calibration and parameter setting Trial run and performance testing Operator training (basic operation & daily maintenance) Scope typically excluded (unless quoted separately): Civil works, foundation construction, crane rental Local labor, scaffolding, power supply beyond equipment interface Long-term resident engineers (available on monthly basis if required) ✈️ Logistics & Cost Engineer dispatch is usually not included in EXW/FOB price by default. It can be quoted as a separate line item: Supervision & Commissioning Service, covering: Round-trip air tickets Visa & local transportation Accommodation (or client provides) Daily service fee (USD/day) For DDP / turnkey projects, on-site service can be bundled into the total project price. For simpler machines, we may provide video guidance + detailed manuals + 3D installation videos instead, which is faster and cost-free. 🌍 Regional Note We have experience dispatching engineers to Asia, the Middle East, Africa, and South America. For regions requiring work permits or security approvals, please allow a lead time of 2–4 weeks for visa and travel arrangements. 💡 When requesting a quotation, please let us know: Machine model / project scale Destination country & site readiness (power, foundation, local labor) Whether you prefer full on-site service or remote guidance only ✅ In short: Yes, on-site installation & commissioning is available for qualified equipment. It is optional and quotable separately under FOB/CIF, or bundled into turnkey/DDP projects upon request. Stable Emergency Power System | NovArk Power For checking suitable generator product for your project — Contact NovArk Power Get a free power system design consultation for your diesel generator set project. Our engineers will analyze your requirements and deliver a tailored generator solution. Request a Consultation View Products This article is for informational purposes only. Specifications and availability may vary by region. Please contact NovArk Power for a confirmed quotation tailored to your project requirements.

FAQ - Diesel Generator Sets Q: Are you a factory or a trading company? We are a manufacturer with our own export team. All diesel generator sets are assembled and tested in our own factory, while our in-house trading department handles international inquiries, contracts, and shipping directly. 🏭 How We Operate Production: Generator bodies, control panels, canopy fabrication, and load testing are done in-house Engine sourcing: We install genuine Cummins, Perkins, Yuchai, Weichai, etc., with original brand warranty Export: Our own foreign trade team manages documentation, inspection, and logistics — no external agent ✅ What This Means for You Factory-direct pricing — no trader margin added Strict QC — every genset passes 2-hour no-load + load test before shipment Faster response — engineering and sales under one roof OEM/ODM supported — voltage, frequency, canopy, ATS, parallel system customizable 🌍 We export directly to Asia, Africa, the Middle East, South America, and Europe. ✅ In short: We are a direct factory with our own export department — you deal with the maker, not a middleman. Better price, better control, better after-sales. Stable Emergency Power System | NovArk Power For checking suitable generator product for your project — Contact NovArk Power Get a free power system design consultation for your diesel generator set project. Our engineers will analyze your requirements and deliver a tailored generator solution. Request a Consultation View Products This article is for informational purposes only. Specifications and availability may vary by region. Please contact NovArk Power for a confirmed quotation tailored to your project requirements.